Here you will find all the necessary information about our delivery options and payment methods. We offer various shipping solutions to meet your needs and ensure quick and reliable delivery. Additionally, we have made sure that our payment process is secure and user-friendly.
PAYMENT
With us, you can pay by Paypal, Klarna, Vipps or Stripe. Fast, safe, and easy.
Banking and exchange fees may apply.
SHIPPING NORWAY AND EU
We offer free shipping on all orders over 1500 NOK. For orders under 1500 NOK, the customer will be charged 250 NOK for shipping.
SHIPPING REST OF THE WORLD
Do not hesitate to contact us directly at info@streamlines.no for more information or any questions you may have.
DELIVERY
Your order will be shipped within 2 - 4 business days. Once your items are shipped, you will receive a confirmation email with tracking information. We reserve the right not to accept orders if, for example, we cannot obtain authorization for payment.
Always check the items upon receiving them. If the items were damaged during transport, this should be reported to the delivery location on the day of receipt.
RETURN AND EXCHANGES
You always have a 20-day right of return when shopping with us. You are allowed to change your mind. The withdrawal period runs from the day you receive your items. Always keep the original packaging until you have decided to keep the product. We do not refund shipping costs for returns.
RETURNS
Goods may be returned within 20 days after receipt as long as they are unused, in perfect condition, and with the original packaging. Used, washed, cleaned, or damaged goods will not be accepted. Keep all price tags in place and always store the original packaging until you have decided to keep the product. Pack the unused product securely before returning it. You are responsible for the product until we receive it.
We will refund the full invoice amount as soon as the product(s) are received. Refunds usually take 20 days from the time we receive the item(s). Return shipping costs are not refunded.
Contact us at info@streamlines.no before returning products to receive a return number and a return document. The email should include product description, size, and color. The return document should be included with the return, inside the box.
Any returned goods are only to be shipped after confirmation via email to the following address:
For shipments within Norway, please send to:
Streamlines AS
Vollsveien 179
1359 Eiksmarka
NORWAY
For shipments within the EU, please send to:
EU Terminalen
C/O Streamlines Online Store
Prästängsvägen 36
452 33 STRÖMSTAD
SWEDEN
Outside the EU and Norway:
For all areas outside the EU and Norway, please contact info@streamlines.no for detailed instructions.
EXCHANGES
You have the right to exchange unused and unwashed products with original tags to a different size, color, or model within 20 days after receiving the item(s). You can do so by placing a new order in our online store after returning the item.
COMPLAINTS
Are your items damaged? Feel free to take a photo and send us an email at info@streamlines.no, and we'll be happy to assist you. Depending on the specific situation, you can either have the product repaired, replaced, or receive a refund. Complaints must be made within a reasonable time after you have discovered the defect.
We will refund shipping costs incurred in connection with the return of the item when the complaint is justified.
If you want to make a complaint or report a problem with a product, always contact us by email at info@streamlines.no before sending the product, and we will assist you.
If it concerns transport damage, the deadline mentioned above applies. The damage should be reported on the same day the item is received.
Shipments that are not collected and are therefore returned to us will be charged for the associated costs.
If you have other questions regarding returns and exchanges, please contact our customer service team at info@streamlines.no
CUSTOMER SERVICE
Streamlines AS
VAT nr Norway: 926 293 354
VAT nr. Sweeden: SE502093872501
info@streamlines.no
MAILING ADDRESS
Streamlines AS
Vollsveien 179
1359 Eiksmarka
Norway
SHIPPING PARTNER
Bring
DHL
UPS
